Prove your humanity


While running a private practice can be highly rewarding and allow you complete control over how you use your medical degree, there’s no denying that it can also be highly challenging. Providing care might be your primary focus and the reason you got into the business, but you also have to run it like a business. Not handling your duties as a business owner can see you falling behind with more and more on your plate, until you have barely any time to see patients. However, with the following tips on streamlining your operations, you can avoid that unfortunate fate.

Create An Effective Schedule System

One of the most frustrating challenges that medical professionals can face is the ever-changing nature of their schedule. With paper appointment books, problems like double booking, missed appointments, and wasted time become a lot more common. Using digital schedule systems that update across all appliances simultaneously, you can make sure that you’re kept up-to-date on any cancellations, moved appointments, and the like. Interfacing these systems with patient portals can have patients book directly on your site, which then updates on your end through your schedule, too.

Utilize The Right EHR Solutions

The move from paper patient histories to electronic health records has been in the works over the past several years. Although it’s not technically mandatory, using EHR software has become the recommended standard in the healthcare industry and for good reason. Patient records are safer when stored electronically off-site, they’re easier for both patients and professionals to access, and they can help streamline billing and insurance processes since you have immediate access to the details you might need, such as personal, contact, and insurance details.

Automate Billing And Insurance

Medical professionals do not get into the business to manage bills and insurance claims, but if you’re not careful, a lot of your time can be spent doing that. Manually managing these important processes is also very error prone and even small errors in handling insurance can see patients getting billed much more than they should, or even being declined treatment. Automating billing and insurance with digital tools can help you not only avoid errors but also speed up the processes that often hold patients back from care.

Get Some Administrative Help

The above tools can help you reduce the work necessary to access patient records, maintain a schedule, and process bills. However, even if you streamline these, having to handle them all yourself can stretch you thin and severely reduce how much time you have to work with patients. By working with a virtual medical receptionist, you can outsource much of the admin work that might otherwise eat up your day. Virtual receptionists also ensure that calls are answered promptly, reducing missed opportunities and improving patient satisfaction.

Delegate Marketing To A Professional

Your extensive admin workload isn’t the only thing that you should think about outsourcing. Marketing is essential for attracting new patients and maintaining a strong presence in your community. However, managing social media, website updates, and advertising campaigns can be time-consuming. Outsourcing marketing efforts to a professional allows you to maintain a consistent online presence without sacrificing time that could be spent on patient care. Marketing experts can help you create website content, manage social media accounts, and run entirely digital marketing campaigns to ensure that you’re able to reach potential patients much more effectively.

Optimize Patient Communication

Keeping the lines of communication open with your patients is vital to ensuring that your practice runs well. Being able to respond to their inquiries in a timely way can be very valuable to the patient experience, but it’s not easy if you only have one or two ways for them to get in touch. Creating new ways for them to get the help they need can see their needs addressed much more efficiently, often without the need for manual input from your team. This can include using a chatbot widget on the site to answer their most prevalent questions, or patient portals to help them schedule their own appointments or check their own prescriptions and medical information easily.

Consider Telehealth Services

Telehealth and telemedicine technology have been revolutionizing the field, allowing doctors to treat patients regardless of physical barriers that might prevent them from in-person appointments, such as old age and disability. They are also advantageous to doctors, allowing them to see significantly more people per day, as it takes less time to prepare for a digital consultation. Integrating your telehealth services with EHR technology also makes it take much less time to keep patient records up to date. You might not be able to treat all patients over the web, but it can help with things like follow-up appointments and chronic disease management.

Train Your Team To Work Efficiently

Your team will play a key role in managing the workload of the office, but you shouldn’t assume that they are working as efficiently as possible. Investing in training your team to follow standardized procedures, use the latest technology, and better managing their workload can unlock whole new levels of productivity as a result. This is especially true if you’re implementing any of the software mentioned above, such as EHR systems and scheduling software. Training your team also invests in them, which helps them feel more valued and motivated in their work.

Leverage Your Data

If you want to know how effectively you are streamlining your work, then capturing and using data can help you see real results. Find the key performance indicators that help you measure the areas that you’re trying to improve, and follow the data so that you’re able to make informed decisions on how to proceed. Practice management systems often provide analytics tools to help you get insights into things like appointment durations, patient retention rates, and billing efficiency that you can build from.

With the tips above, you can make sure that you’re able to handle all of the responsibilities of running your own medical business without sacrificing patient care. The sooner you find the workflow methods that work for you, the sooner you can make patients your priority.